These Terms and Conditions constitute a written agreement between Antur Adventures Ltd and its Customer (this being the person(s) who uses the products or services of Antur Adventures Ltd. Antur Adventures Ltd and its Customer(s) accept and agree to be legally bound by these Terms & Conditions. A credit or debit card guarantee, full or part payment and acceptance of such by Antur Adventures Ltd to use the products or services of Antur Adventures Ltd signifies an understanding and acceptance of these Terms & Conditions.
Advance reservations are recommended to prevent disappointment. Such reservations can be made through the www.gravitywheelers.com website directly, its online booking agent Beyonk Ltd, or through an approved Antur Adventures Ltd booking representative (such as Tourist Offices, Hotels, and other such outlets). By email directly to email@example.com
2. Booking Options, Payment & Guarantee
If booking directly with Antur Adventures Ltd online, your credit or debit card details will be requested to complete your purchase and a “print-at-home” ticket will be generated. Full payment, as itemised, shall be debited and your account statement will identify the transaction as “Antur Adventures Ltd” but will be processed through “Beyonk”. This is our 3rd party payment clearing provider who operate our secure, PCI compliant online booking system and are a UK Registered company ( www.beyonk.com )
If booking directly with Antur Adventures Ltd by any means other than online, your credit or debit card details may be requested to complete and/or guarantee your reservation. Payment, as detailed, shall be debited accordingly and your account statement will identify the transaction as “Antur Adventures Ltd”.
If booking through an approved Antur Adventures Ltd representative, payment will be taken in accordance with their own terms and conditions of ticket sales. Your reservation is duly guaranteed by the issuing of a payment receipt or tour ticket(s).
Where payment has not been completed, Antur Adventures Ltd may, at their discretion, provisionally reserve your seat(s) but reserve the right to re-allocate them should another client request and secure them by payment. In this case, you shall be duly notified and given the chance to complete your payment.
3. Payment (Or Balance Payment) For Hire
Full payment (or balance payment, if applicable) must be made prior to completing your hire. If a credit or debit card was used to secure your booking, then payment can be debited to this card before the end of your tour or travel. Alternatively, payment may be collected by the driver. Personal Cheque (with guarantee), cash, Visa, MasterCard, Switch, Solo, Delta, JCB, Maestro, Electon are all acceptable forms of payment. A full receipt can be issued upon request.
4. Cancellation by the Customer for Hire
Antur Adventures Ltd regret that the cancellation policy stated herewith is strictly imposed without exception as scooter allocation is limited and both highly costly and disruptive when not used:
|Period Before Tour or Private Hire Start Day||% Payable Of Total Booking Value|
|8 Days Or More||20%|
|7 Days > 4 Days||35%|
|3 Day > 1 Day||50%|
|0 Days / No Shows / After Scheduled Departure||100%|
5. Cancellation by the Customer in mitigating & exceptional circumstances
- 5.1: This paragraph appends clause 4 above and is specific to cruise ship excursions from Holyhead or Liverpool, where a passenger is unable to complete their booking due to the failure of port arrival or docking of the cruise liner.
|Period Before Tour or Private Hire Start Day||% Payable Of Total Booking Value|
|Ship fails to dock||0% (FULL REFUND)|
- 5.2: This paragraph appends clause 4 above and is specific to Covid Related Circumstances where a passenger is unable to complete their booking due to Restrictive Legislation and/or Evidenced Incapacity. In such circumstances Antur Adventures Ltd will:
a: Offer to move the booking to an alternative date or
b: Provide a booking credit (voucher) valid for 12-months to self-serve an alternative date of choice or
c: Provide a 100% refund against any vouchers in “b” above should they expire unused.
6. Cancellation by Antur Adventures Ltd for Hire
Where Antur Adventures Ltd cancels, for whatever reason, and an alternative cannot be offered or taken, there shall be no penalty or administration charge and a refund in full (if applicable) shall be made within ten (10) working days of such a cancellation being advised and confirmed. No compensation, consequential losses or other such claim shall be accepted in the event of such a cancellation.
7. Payment (Or Balance Payment) For Hire
You will be required to pay a deposit payment when you book representing 50% of the total hire cost if booked more than 8 weeks prior to the departure date. If booked less than 8 weeks prior to the departure date then 100% is payable. In all cases, including balance payments, 100% of your hire must be paid 8 weeks prior to departure. Personal Cheque, cash, Visa, MasterCard, Switch, Solo, Delta, JCB, Maestro, Electon are all acceptable forms of payment. A full receipt can be issued along with a credit / debit card confirmation if applicable.
8. Booking Amendments
Wherever possible, a booking amendment shall be accommodated without charge or penalty if requested ten (10) days or more prior to the booking.
An administration charge of 5% of the net booking value shall be payable for all amendments made less than ten (10) days prior to the booking departure if such an amendment is possible.
Where an amendment cannot be made and the original booking cannot be fulfilled, then the Cancellation Policy detailed above shall be applicable.
11. Minimum Occupancy
Some Antur Adventures Ltd hires are conducted on a minimum occupancy basis. In the event that minimum occupancy is not met by 3pm on the day prior to the scheduled departure, then the booking may, at the discretion of the management, be cancelled in accordance with our Cancellation By Antur Adventures Ltd clause above and in doing so will release Antur Adventures Ltd of any compensation liability.
12. Prices Quoted
Prices quoted shall be current at the time of booking, acceptance and acknowledgment. The price agreed shall not be subject to any change unless forced due to circumstances beyond our control. Such circumstances shall include fuel surcharges or price increases exceeding 10% imposed after the booking, civil riot, region or National emergency, war, route closure, etc. Where such a price amendment is necessary, you will be notified in writing no less than twenty-eight (8) days prior to your booking. Should a price amendment be unacceptable, the booking may be cancelled in accordance with our Cancellation Policy above but without penalty or administration charge if confirmed as cancelled ten (10) days or more prior to the departure date.
13. Price Inclusions
Your Antur Adventures Ltd price shall include what is listed within your ticket. If sightseeing as indicated on the itinerary (if applicable), transportation vehicle, qualified driver, tour escort (may be the same person as the driver – if applicable), safety equipment ( helmet & glasses) , statutory insurance, VAT, all taxes, loan of route map (and other associated items – if applicable) and anything specifically mentioned as “included”.
14. Price Exclusions
Your Antur Adventures Ltd price shall exclude personal insurance, snacks, lunch, beverages, optional activities and excursions, gratuities and any other items not specifically mentioned as being included.
15. Concession Requirements
As a general rule, bookings will be accepted at face value at the time of booking. However, at the driver’s discretion, proof of any concession entitlement claimed may be requested at any time during fulfilment of the booking. Such proof shall include passport, identity card, student card or any other such document that contains a recognisable photograph and date of birth. Failure to produce such evidence immediately upon request may result in the concession being withdrawn and payment being requested amounting to the difference between what has already been paid and the full published adult price.
16. No Paid Personal Escorts Are Ever Provided
Antur Adventures Ltd hires are not escorted by any member of Antur Adventures Ltd staff. Antur Adventures Ltd is currently not licienced to provided guided tours. However staff may be out on a scooter in their own time, or during business time checking the quality of the routes provided. Talking to them, or travelling on the same route is not construed as providing a "Guiding" or "Escorted" service..
Children under the age of sixteen (16) shall not be permitted to use Antur Adventures Ltd scooters, unless booked with, and accompanied by, an adult at all times. Suitability is the responcibility of the accompanying adult. Full responsibility for children remains with the accompanying adult. However Antur Adventures Ltd have the right to refuse to hire a scooter for what ever reason.
20. Special Needs
Unfortunately, Antur Adventures Ltd is currently unable to offer special or modified vehicles to accommodate disabled or special need customers, for example requiring a wheelchair or other such mobility assistance and/or special seating. It is our intention to operate such a modified vehicle in due course but for the time being please discuss matters of this nature with us prior to booking and we will make every effort to accommodate special needs accordingly. We reserve the right to require persons who are unable to travel independently to be accompanied by a companion who is able to provide any necessary assistance and take full responsibility accordingly.
21. Animals / Pets
Animals and pets shall not be permitted to be attached or pull Antur Adventures Ltd scooters, no exception ! even registered and documented guide dog in accompaniment of a visually impaired person. Full responsibility for such an animal remains with the accompanying person, including feeding, hygiene and general control.
22. Drugs and Alcahol
For the comfort and safety of all our customers, the use of alcohol, tobacco and non-prescribed drug products is strictly prohibited whilst using our scooters at all times. Antur Adventures Ltd have the right to refuse to hire a scooter for what ever reason. It there is any cause to beleieve alacahol or non-prescribed drugs, your session will be cancelled as an alternative date offerd. No refund will be provided. Transfer to other people will be accepted.
Antur Adventures Ltd operates within UK laws that include compulsory and statutory insurance against accident and third party liability. Hires insurance against personal injury, , loss, or any other such event is not included and it is highly recommended that you take out your own Travel Insurance in good standard travel procedures. Item theft is covered, however your pre authorisation will be claim until a full investigation is undertaken and an insurance payment is acquired by Antur Adventures Ltd. Reimbursement will be provide within 10days of receipt of insurnace payment.
24. Identification Documents
As is good practice (but not law in the UK) it is recommended that you carry with you some form of personal identification. This should also include detailed medical information about yourself (if applicable). Such identification is the sole responsibility of each person.
25. Pick Up and Drop Off
Some Antur Adventures Ltd hires depart from various locations on the Antur Adventures Ltd route. If you need to transfer to one of the departure locations, costs, fees and/or parking charges may apply which will be your responsibility. Antur Adventures Ltd does and will not provide personal transfers, and is not insured to do so.
26. Late Arrival
In the interests of all, Antur Adventures Ltd operates a strict time-keeping policy for hire starts and drop offs, and will allow only 10 minutes after the scheduled drop off time to lapse prior to departing. In the event of missing a departure, then the booking will be deemed as cancelled in accordance with our Cancellation Policy above and the full booking price shall be forfeited. In such an instance, it shall be the passenger’s sole responsibility to travel further if required. No compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.
During a hire, it is the customers responsibility to return to the depot/office on time, as agreed with the office at your start point. Only fifteen (15) minutes shall be allowed to lapse after the scheduled meeting time prior to departure. Every effort shall be made to seek out a late person but in the event of a passenger missing departure, and the remainder of the trip, then the tour will be deemed as cancelled in accordance with our Cancellation Policy above and the full tour price as stated on the booking form shall be forfeited. In such an instance, it shall be the passenger’s sole responsibility to travel further (or return to the tour starting point). No compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.
Antur Adventures Ltd will not accept any liability for loss, damage, breakage, theft, general handling or otherwise of any baggage. Please keep these hidden in your locked car.
A rucksack for water proofs and drinks is recommended.
28. Overall Enjoyment
Antur Adventures Ltd will not accept responsibility for your overall enjoyment. Whilst every effort will be made to maximise your pleasure and experience, it is accepted that every person’s preference and tastes are unique and it would be impossible to satisfy all of our customers all of the time. However, Antur Adventures Ltd recognises that its own success is dependent on word of mouth referral and prioritises customer satisfaction accordingly.
29. Weather Conditions
Antur Adventures Ltd will not accept responsibility for last minute alterations or cancellations due to weather or other related circumstances that are beyond our control. In the event of such an occurrence, you will be offered an alternative hire date or cancellation in accordance with the Cancellation By Antur Adventures Ltd clause above.
30. Traffic & Road Conditions
Antur Adventures Ltd will not accept responsibility for delays or otherwise due to traffic and/or road conditions or other related circumstances that are beyond our control. In the event of such an occurrence, no compensation, consequential losses or other such claim shall be accepted.
31. Vehicle Breakdown or Immobilisation
Antur Adventures Ltd will not accept responsibility for last minute cancellations, delays or other related circumstances due to vehicle breakdown or immobilisation. In the event of such an occurrence, no compensation, consequential losses or other such claim shall be accepted.
In so far as our duties extend in providing a professional, safe and fit-for-purpose product, Antur Adventures Ltd, its staff and its agents shall not be liable for mis use of our equipment, travel in non designated routes, any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise which are adjudged to be out of Antur Adventures Ltd’s control.
Antur Adventures Ltd, it’s staff and it’s agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise for any individual or company furnishing sub-contract services, transportation, attractions, accommodation or any other product or service in connection with a Antur Adventures Ltd hire.
Prior to all hire a demonstration of scooter and alll important function are working prior to the hire. It is clearly stated, understood and agreed that, to the fullest extent to which liability may be excluded or avoided, Antur Adventures Ltd will have no liability, whether in contract or otherwise, for any losses, costs or damages, and in no event will be liable for any direct, indirect, incidental, special, punitive, expectancy or consequential damages, even if they are foreseen or foreseeable, arising or resulting from, or related to, the services and products of Antur Adventures Ltd.
In all cases, the maximum liability payable by Antur Adventures Ltd shall not exceed the total fee collected for the provision of the goods and/or services provided.
Antur Adventures Ltd provides its service strictly on an “as is” basis without warranties of any kind, either expressed or implied, including, but not limited to, the implied warranty of fitness for a particular purpose. Your UK statutory rights are unaffected by our Warranty terms.
Antur Adventures Ltd is not responsible for, provides no representations, warranties or guarantees with respect to, and will not be held liable in any way for any content, information, services or material on any third party supplier, including, without limitation, any third party recommended, named or utilised by Antur Adventures Ltd during your hire.
It is clearly stated, understood and agreed that, to the fullest extent to which warranty may be excluded or avoided, the maximum warranty payable by Antur Adventures Ltd shall not exceed the fee collected for the provision of the goods and/or services provided.
34. Reserved Rights
1: The right is reserved to make operational changes at any time, whether to the route, itinerary or otherwise, with or without notice, which is considered necessary prior to departure.
2: The right is reserved to cancel any booking at any time, should conditions or circumstances necessitate, offering substitutes of equal value or a full refund without administration charge or penalty as detailed under our Cancellation by Antur Adventures Ltd clause above. If circumstances warrant such action a full and documented reason shall be provided.
3: The right is reserved to require persons who are unable to travel independently to be accompanied by an adult companion who is able to provide all necessary assistance and take full responsibility accordingly.
4: The right is reserved to decline to accept, or retain, any person as a member of a group hire at the discretion of Antur Adventures Ltd staff. If circumstances warrant such action a full and documented reason shall be provided and an equitable cash amount without penalty or administration charge shall be refunded in accordance with our Cancellation by Antur Adventures Ltd clause above. In such an instance, it shall be the passenger’s sole responsibility to travel further (or return to the tour starting point). No compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.
Reasons for such action shall include, but not be limited to:
- Violent, racist, verbal abuse or other such unacceptable behaviour.
- Failure to comply with the laws of the United Kingdom.
- Drunk and disorderly behaviour.
- Misuse of un-prescribed drugs.
- Refusal or failure to comply with health & safety issues.
- Refusal or failure to provide suitable evidence of entitlement to partake in a tour.
- Refusal or failure to pay the correct fee for taking a tour.
- Any other behaviour deemed disruptive, dangerous or insulting to other passengers.
- The right is reserved to re-allocate an unsecured booking at any time.
- The right is reserved to make alterations or changes to these Terms & Conditions at any time, ensuring that customers with existing bookings receive the latest copy prior to taking their booking. Should the revised Terms & Conditions be unacceptable to a pre-booked customer, the booking may be cancelled without penalty or administration charge as detailed under our Cancellation by Antur Adventures Ltd clause.
35. Force Majeure
Except where otherwise expressly stated in these conditions, we cannot, and will not accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss, as a result of “force majeure”. For the elimination of doubt, in these conditions, “force majeure” means any event which we, or our sub-contractors, could not, even with all due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil strife, terrorism, industrial disputes, natural disaster, adverse weather, fire, etc.
36. Complaints & Disputes
Any disputes or complaints must be brought to the attention of Antur Adventures Ltd in writing no longer than twenty-one (21) days from the origin such. Antur Adventures Ltd shall then be granted an additional sixty (60) days to investigate and resolve such a dispute or complaint without involving third parties or outside solicitors, litigation or counsel.
In the event of a complaint or dispute not being satisfactorily resolved, both parties (the Customer and Antur Adventures Ltd) irrevocably agrees that the dispute will be settled and determined by final and binding arbitration pursuant to the United Kingdom and that such arbitration will be conducted in accordance with the Rules and Procedures in current effect under English law.
Antur Adventures Ltd
The Bike Shack, Unit 25, Watling Street Car Park, Llanrwst, Ll260LS